*** Mid (Plus) Level- Field Tech *** (New York) 


compensation: $55k to $80k package - Commensurate with Experience
employment type: full-time 

Founded in 2001, Agile Networks (Agilenet.works) has been servicing Creative Design firms (Architects, Interior Designers, Advertising) for over 16 years in NYC. 

This is a position for a Mid-Senior level position.  We need to have someone to hit the ground running - Sorry Juniors, review back in a month or two.

Were not a firm that focuses on break fix solutions, in fact in fact perhaps less than 5% of our time is based on break fix type IT requests.

Most of the time we're preparing for projects researching new technology and testing implementations. It's a great job for someone who enjoys a varied work environment. Sometimes rolling out a whole bunch of desktops, and then were assisting some web designer because he can't get the page to show correctly. Mostly were consuming tech as a matter of course because it's good for the firm but it's good for technicians as well.

We focus on High Touch - Low Drama IT services and it really seems to keep our clients happy.

We're flexible with the perks - 

Vacation - 2-4 weeks.... 2 weeks paid, but feel free to take more if you want

Healthcare, MetroCard, Life Insurance

CitiBike - Nope - but you can get it and we will reimburse (liability)

Submit Resumes Here Please - http://smrtr.io/8G0qww 

Job Description

Primary Duties/Responsibilities:
- IT Help Desk
Providing IT support to end users in multiple locations on a variety of technical issues:
- Respond to telephone, email, and direct requests for technical support related to
software applications or hardware
- Perform software troubleshooting. Identify, research, and resolve problems
- Document and track timely resolution of 'service calls'
- Assist and train users in performing technical tasks on the computer
- Conduct new employee computer orientation
- Provide remote support for users in other office locations
- Desktop Support
Install, configure and troubleshoot:
- Install, configure and maintain desktop applications in a PC/Windows
- Typical applications including Microsoft Office, Adobe CS, and Autodesk
- Keep devices updated with latest software installations, releases, patches and
- Perform hardware installations, upgrades, repairs and maintenance
- Communicate with vendors and document software licensing information
- Order computer parts and software for upgrades and maintain
logs/documentation of installed components
- Replace and recycle computer parts and equipment

IT Support Specialist

- Network Support
- Support, monitor, test, and troubleshoot Local Area Network (LAN):
- Assist IT in the following tasks:

Support, monitor, test, and troubleshoot network hardware and software
Configure Network Protocols and network connectivity
Install and configure servers, workstations, printers, hubs, switches and routers
Configure and troubleshoot network connectivity and Internet connections
Resolve issues with Internet Service Providers
Place service calls for network equipment and log tickets
Coordinate with remote technical support and/or technicians on site
Troubleshoot printing and plotting problems
Systems Administration
Administering Server and Client computer systems:
Administration of servers and workstations on the domain
Create and maintain user email accounts and rights
Set up permissions for network resources
Maintain data files and monitor system configuration
Perform system backups and recovery

Knowledge Basics
- Basic Windows and/or Apple network theory and utility
- Systems Basics (DHCP Scopes, DNS, Managed Switches, Wifi Troubleshooting )
- Office 365 and Gmail basics

Skills / Abilities Requirements
- Excellent customer service skills
- Communicate well with all members of the firm
- Ability to identify, research and solve problems independently
- High level of organizational skills
- Maintain high standards of efficiency
- Ability to multi-task
- Effectively and regularly report to IT Manager
- Knowledge sharing with IT Manager, other IT desktop support personnel in remote offices, and network consultants

- Bachelor Degree (Preferred but not necessary)
- MCSE Certification preferred (Preferred but not necessary)
- At least three years of IT Support related experience in PC/Windows environments ( a strong 2 years is OK - but not a weak 5)

The above is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are to describe the general nature of the job.

Submit Resumes Here Please - http://smrtr.io/8G0qww

Replies not issued on the ATS website link above will 'not' be reviewed - sorry


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